ERWEKA is one of the leading international manufacturers of testing equipment for the pharmaceutical industry. The highest quality is always the benchmark for product development, design and production. This consistent demand for premium quality and the goal of always meeting the premium standard define ERWEKA's services.
Customers can always be sure that their inquiries will be processed quickly and to their complete satisfaction. They can rely on the expertise of qualified, ERWEKA-certified service staff who know their products through and through, guaranteeing efficient maintenance and fast troubleshooting.
For requests regarding service issues, contracts, spare parts or document requests, please use our service form.
Our service portfolio focuses on what is most important in the eyes of the customer:
Installation
Expert installation and commissioning by ERWEKA-certified technicians
Qualification
Our qualification service is offered for all equipment manufactured by ERWEKA and is performed professionally using certified tools
Maintenance
Preventive maintenance to improve the durability of your ERWEKA devices
Inspection
Comprehensive inspection to detect and eliminate faults at an early stage
Trainings
Hands-on training courses and workshops provide in-depth operator knowledge
Remote Support
The ERWEKA Remote Support provides rapid and direct help over the PC accessible from anywhere in the world
Repair
Quick support and repair by highly skilled and experienced service employees on-site or in-house
Telephone Hotline
Personal advice and assistance via our service hotline
Signing a service contract with ERWEKA offers you a number of benefits. By taking out a service contract for your ERWEKA equipment, which can be tailored to your exact requirements, you build a long-term relationship with a strong partner, ensure the durability and high precision of your testing equipment and maintain control of your operating costs for years to come.
Our customized service contracts are based on the prescribed maintenance and qualification intervals for the ERWEKA equipment used in your laboratory and on your business requirements. Contact ERWEKA and schedule a meeting to discuss your specific needs and further details.
Please contact our customer support department in Germany regarding help with your ERWEKA software. The quickest way to get support is to arrange for a remote PC session, which gives our supporters access to your PC so they can solve any software or database issues.
Please submit a detailed ticket via our ticketing system, including serial number, model, date of purchase, software version and a description of any technical issues to receive further help.
ERWEKA device support is as long lasting as our devices themselves. Here you can see which devices are currently supported.
Category 1 support means that we can fully service and repair the device with full supply of spare parts available.
Which devices are currently under Category 1 support?
Category 2 support means that we can only offer limited service, limited repairs and limited spare parts. Requests are reviewed on a case by case basis and as spare parts are available.
Which devices are currently under Category 2 support?
Category 3 means that we can only offer a limited selection of accessories for the devices and no spare parts of any kind.
Which devices fall under Category 3?
Our service team will be happy to answer any questions you may have.
+49 6103 92426-250
