clause de non-responsabilité:
Please note that our service plans are not yet available outside the United Kingdom, China, the DACH region, and the African continent. We will be rolling them out to many more regions soon.
The applications for our products are as unique as our customers – but there is one thing they have in common: Reliability is key. In every laboratory, scientific equipment operating at the highest performance is the cornerstone for accurate and repeatable results.
At Verder, we understand that our products are crucial to your quality control processes as well as research & development. Whether you process hundreds of samples per day or only a few – you are relying on the precise and consistent performance of your laboratory equipment. To achieve that, regular maintenance is essential – not just for fixing issues but for preventing them before they impact your daily operations.
MAXIMIZE EQUIPMENT UPTIME
Keep your operations running without interruptions, as regular maintenance significantly reduces the likelihood of unexpected downtime.
HAVE PEACE OF MIND
Enjoy the confidence of knowing your operations will run smoothly, supported by a team dedicated to maintaining your equipment’s peak condition.
REDUCE COST OF OWNERSHIP
Lower your overall expenses over the life of your equipment through preventative care that minimizes costly repairs and process downtime.
REDUCE RISK OF UNEXPECTED EXPENSES
Avoid the surprise of sudden breakdowns and expensive fixes with scheduled maintenance that anticipates and resolves issues proactively.
EXTEND EQUIPMENT LIFETIME
Protect your investment and enhance the longevity of your instruments through regular maintenance. Ensure your investment delivers value for years.
ENSURE HIGH-QUALITY RESULTS
Maintain the precision and accuracy of your equipment, crucial for consistent high-quality results in your laboratory.
We understand that every laboratory has unique needs. That's why we offer full flexibility:
You can either book our technical services as Single Services on an as needed basis, or you can select one of our comprehensive Service Plans and benefit from additional advantages such as prioritized treatment, extended warranty or a variety of discounts.
Regardless of what you decide: Our commitment is to ensure your equipment operates at peak performance, providing you with reliable results and the support needed to meet your applications!
Please contact our customer support department in Germany regarding help with your ERWEKA software. The quickest way to get support is to arrange for a remote PC session, which gives our supporters access to your PC so they can solve any software or database issues.
Please submit a detailed ticket via our ticketing system, including serial number, model, date of purchase, software version and a description of any technical issues to receive further help.
ERWEKA device support is as long lasting as our devices themselves. Here you can see which devices are currently supported.
Category 1 support means that we can fully service and repair the device with full supply of spare parts available.
Which devices are currently under Category 1 support?
Category 2 support means that we can only offer limited service, limited repairs and limited spare parts. Requests are reviewed on a case by case basis and as spare parts are available.
Which devices are currently under Category 2 support?
Category 3 means that we can only offer a limited selection of accessories for the devices and no spare parts of any kind.
Which devices fall under Category 3?
Obtaining technical support for your laboratory equipment should be as simple as possible. This is why we offer two Service Plans that are designed to suit the individual needs of your business. They build a proactive support approach into your schedule and your budget to ensure maximum performance and reliability of your equipment at predictable costs. By choosing one of our service plans, you gain access to a variety of benefits such as extended warranty or prioritized support.
✔ Pre-scheduled annual preventive maintenance
✔ Price stability for at least two years
✔ Extended warranty for your equipment
✔ Reduced prices for parts, training, working hours, and more
✔ Prioritized treatment
✔ Swift access to expert support
| Service Plan | Basic | Advanced |
|---|---|---|
| Annual preventive maintenance visit* |  |
|
| Additional preventive maintenance visits | Optional | Optional |
| Warranty period** | 24 mois | 36 mois |
| First reaction response target*** | - | |
| Prioritized treatment | - | |
| Software updates during preventive maintenance visit | |
|
| Remote technical support | |
|
| User & application support | |
|
| Discounts | ||
| Wear parts for preventive maintenance | 7.5% | 15% |
| Spare parts | ||
| Hourly rates for repairs | ||
| Training | ||
| Qualification / validation services |
* Scope of services provided during visit according to maintenance protocol
** If service plan is signed within 12 months of instrument purchase
*** Differs among territories
Our service plans are available for all our standard laboratory products and come with a contract duration of two years.
When you partner with us, you will be supported by experienced, trained service teams who share the goal to ensure your equipment always performs at its best.
Discover the ERWEKA laboratory services and what we, in cooperation with Quasaar, have in store for you.
