Service with added value
Service with added value
tailored to your individual needs.
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Durability!
With the purchase of an ERWEKA testing device, you opted for a durable quality product. Quality products need care – right from the start.
We offer expert installation and commissioning by an ERWEKA certified technician, maintenance according to predetermined intervals or inspection in case the device has not been maintained for some time. On request, we will draw up maintenance schedules for your equipment.
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Services
- Installation
- Maintenance
- Inspection
- Maintenance Management
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Added value
- Device installation by the manufacturer
- Long-term value preservation
- Prevention of wear
- Reduction of downtime risk
- Tried-and-tested maintenance routines with no interference to the production process
- Compliance with all documentation requirements
- Resource-saving all-round service
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Measuring accuracy!
Highest measuring accuracy of testing equipment is a must in the pharmaceutical industry. All harmonized international pharmacopoeias require regular equipment qualifications.
Our qualification service is offered for all equipment manufactured by ERWEKA and will be performed expertly using certified tools. Upon request, we will also handle your qualification management.
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Services
- Installation Qualification (IQ)
- Operation Qualification (OQ)
- Performance Qualification for hardness testers/disintegration testers (PQ)
- Performance Verification Test for dissolution testers (PVT)
- Automation Verification Test for dissolution systems (AVT)
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Added value
- Precise measurement and test results
- No additional costs for calibration tools
- Time savings through efficient manufacturer service
- Preventing loss of production through customer-oriented schedule management
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Quick help!
The high quality and durability of ERWEKA testing equipment is something you can rely on at all times. In the event of a fault, however, short response times and prompt repair are critical.
We offer fast help by highly skilled and experienced service employees, who will quickly find a solution for your problem and repair your equipment, if necessary, either directly on site or in the ERWEKA workshop.
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Services
- Personal help via ticketing system
- Remote service
- On-site repair service
- In-house repair service
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Added value
- Quick response
- Professional service
- Inspection and repair by ERWEKA certified technicians
- Manufacturer know-how
- Broad availability of original spare parts
- Worldwide service centers
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Confident operation!
Any piece of equipment will only be as good as its operators. The increasing advance of technology and digitization of testing devices demand more and more operator knowledge. Proper introduction into our equipment and training of your employees are therefore very important to us.
We offer training courses and workshops tailored to your requirements – on site, in our ERWEKA training center and online via the ERWEKA Academy.
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Services
- Trainings at the customer’s site
- ERWEKA training center
- Erweka Online Academy
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Added value
- Customer-specific instruction and training
- Training on customer´s ERWEKA equipment
- Avoiding operating errors
- Cost savings through customized training programs
