Verder Technical Service We Are Your Reliable Service Partner
The applications for our products are as unique as our customers – but there is one thing they have in common: Reliability is key. In every laboratory, scientific equipment operating at the highest performance is the cornerstone for accurate and repeatable results.
At Verder, we understand that our products are crucial to your quality control processes as well as research & development. Whether you process hundreds of samples per day or only a few – you are relying on the precise and consistent performance of your laboratory equipment. To achieve that, regular maintenance is essential – not just for fixing issues but for preventing them before they impact your daily operations.
The Importance of Regular Maintenance Protect Your Investment & Maximize Your Uptime
MAXIMIZE EQUIPMENT UPTIME
Keep your operations running without interruptions, as regular maintenance significantly reduces the likelihood of unexpected downtime.
HAVE PEACE OF MIND
Enjoy the confidence of knowing your operations will run smoothly, supported by a team dedicated to maintaining your equipment’s peak condition.
REDUCE COST OF OWNERSHIP
Lower your overall expenses over the life of your equipment through preventative care that minimizes costly repairs and process downtime.
REDUCE RISK OF UNEXPECTED EXPENSES
Avoid the surprise of sudden breakdowns and expensive fixes with scheduled maintenance that anticipates and resolves issues proactively.
EXTEND EQUIPMENT LIFETIME
Protect your investment and enhance the longevity of your instruments through regular maintenance. Ensure your investment delivers value for years.
ENSURE HIGH-QUALITY RESULTS
Maintain the precision and accuracy of your equipment, crucial for consistent high-quality results in your laboratory.
Two Ways to Keep You on Track Your Choice: Individual Services or Service Plans
We understand that every laboratory has unique needs. That's why we offer full flexibility:
You can either book our technical services as Single Services on an as needed basis, or you can select one of our comprehensive Service Plans and benefit from additional advantages such as prioritized treatment, extended warranty or a variety of discounts.
Regardless of what you decide: Our commitment is to ensure your equipment operates at peak performance, providing you with reliable results and the support needed to meet your applications!
Our Range of Technical Services Core Elements
Preventive Maintenance
Scheduled maintenance to ensure longevity of your equipment and high-quality results. Maintenance is conducted according to manufacturer specifications and your product's maintenance protocol, and includes an inspection, cleaning, the replacement of essential wear parts, etc.
Repair Services
Swift on-site or in-house repairs by our experienced technical staff in case of unforeseen issues. Our goal is to maximize equipment uptime and ensure that you have the peace of mind knowing that your operations will run smoothly at maximum performance.
Calibration
Depending on the type of your equipment, regular calibration is needed to ensure accurate measurement and precise functionality. We offer factory calibrations including a certificate and - in selected territories - calibrations according to accreditation standards.
Qualification / Validation Services
Qualification and validation services that meet industry standards for regulated sectors, such as the pharmaceutical industry. Among others, this incudes Installation-, Operational- and Performance Qualification (IQ, OQ, PQ).
Training & Installation
A variety of trainings are available to ensure that all your users know how to properly operate your products. We also offer on-site installation of your equipment incl. training in daily operations by our experienced team.
Contact Us
Do you want to receive a quote or contact our service team? As your reliable service partner, we are here for you to answer any questions you might have. Please contact us via our online form.
Remote Access Teamviewer Online Support
Please contact our customer support department in Germany regarding help with your ERWEKA software. The quickest way to get support is to arrange for a remote PC session, which gives our supporters access to your PC so they can solve any software or database issues.
Please submit a detailed ticket via our ticketing system, including serial number, model, date of purchase, software version and a description of any technical issues to receive further help.
Service Offerings Currently Supported Devices
ERWEKA device support is as long lasting as our devices themselves. Here you can see which devices are currently supported.
What Is Category 1 Support?
Category 1 support means that we can fully service and repair the device with full supply of spare parts available.
Which devices are currently under Category 1 support?
- All devices currently on price list (January 2024)
What Is Category 2 Support?
Category 2 support means that we can only offer limited service, limited repairs and limited spare parts. Requests are reviewed on a case by case basis and as spare parts are available.
Which devices are currently under Category 2 support?
- DT 600, DT 700, DT 800
- TBH 220, TBH 320, TBH 420, TBH 525, MultiCheck 3
- ZT 70, ZT 300, ZT 500 (only accessories available)
- TAR 100, TAR 200 (only accessories available)
- SVM 100, SVM 200 (only accessories available)
- VDT (only containers from current PL available)
- RoboDis I
What Is Category 3 Support?
Category 3 means that we can only offer a limited selection of accessories for the devices and no spare parts of any kind.
Which devices fall under Category 3?
- DT 60, DT 70, DT 80, DT 6, DT 12, Software Disso-Win
- TBH 30, TBH 300, TBH 320, TBH 20, TBH 200, TBH 210, TBH x50, Software MC-Win
- ZT 30, ZT 40, ZT 50, ZT 6, ZT 3, ZT 4, Software ZT-Win, ZT.Net
- TA 10, TA 20
- ST 30
- PM 3
- SVM 10, SVM 20
- AR 400, AR 401, AR 402
- All purpose equipment manufactured before year 2000
Our Range of Technical Services Comprehensive Service Plans
Obtaining technical support for your laboratory equipment should be as simple as possible. This is why we offer two Service Plans that are designed to suit the individual needs of your business. They build a proactive support approach into your schedule and your budget to ensure maximum performance and reliability of your equipment at predictable costs. By choosing one of our service plans, you gain access to a variety of benefits such as extended warranty or prioritized support.
How Do You Benefit?
✔ Pre-scheduled annual preventive maintenance
✔ Price stability for at least two years
✔ Extended warranty for your equipment
✔ Reduced prices for parts, training, working hours, and more
✔ Prioritized treatment
✔ Swift access to expert support
Choose the Plan That Fits Your Needs
| Service Plan | Basic | Advanced |
|---|---|---|
| Annual preventive maintenance visit* | ✔ | ✔ |
| Additional preventive maintenance visits | optional | optional |
| Warranty period** | 24 months | 36 months |
| Prioritized treatment | - | ✔ |
| Software updates during preventive maintenance visit | ✔ | ✔ |
| Remote technical support | ✔ | ✔ |
| User & application support} | ✔ | ✔ |
| Discounts | Basic | Advanced |
|---|---|---|
| Wear parts for preventive maintenance | 7.5% | 15% |
| Spare parts | 7.5% | 15% |
| Hourly rates for repairs | 7.5% | 15% |
| Training | 7.5% | 15% |
| Qualification / validation services | 7.5% | 15% |
* Scope of services provided during visit according to maintenance protocol
** If service plan is signed within 12 months of instrument purchase
Our service plans are available for all our standard laboratory products and come with a contract duration of two years.
Disclaimer: Please note that our service plans are not available in all countries.
Ready to Enhance Your Lab Performance? Our Team Is Your Team!
When you partner with us, you will be supported by experienced, trained service teams who share the goal to ensure your equipment always performs at its best.